Shipping and Payment Information

Shipping Speed and Rates

Most orders ship within 24-48 hours unless we notify you otherwise. Shipping within the United States typically ranges from 1-5 days in transit. UPS is our default provider. To calculate shipping time, you can look up the time to ship UPS Ground from Bridgewater, VA 22812 to your address (here's the map we reference when someone asks).

Shipping is free in the US for any order over $150. Otherwise, rates are calculated at checkout after you enter your shipping address.

Failed Delivery Attempt Policy

Let's protect the environment together by reducing the carbon emissions from the back-and-forth of heavy boxes of wood. When possible, do not order product for delivery at a time when your facility will be closed such as holidays and summer.

If the package is returned because your facility is closed, you will need to pay the cost to reship the package. There are some exceptions - if you think your situation is an exception, give us a call and we can talk through it: 540 515-5111.

How can I get free shipping?

Fill up your cart! We offer free shipping to any order over $150 within the US.

International

When you enter your country during checkout, we will show you the complete cost of getting KEVA planks to your door with all shipping, duties and taxes included.

APO/Military

KEVA Planks is a veteran owned company. We are honored to serve you. Thank you for your service and sacrifice for our freedom.

To ship to APO addresses, in the shipping section you must follow these instructions. They are easiest to understand by viewing an example here.

APO/FPO/DPO orders require a specific format or the United States Post Office will reject the package. Please follow these instructions carefully. 

 - First and Last Name: both are required and each must have at least 2 letters

 - Address: type your full box number in a single line in the shipping

 - City: write "APO" in all capital letters 

 - Country/Region: United States (even if you are not in the US)

 - State: Armed Forces

 - Phone: Require

Click here for an example.